Chatbot Genie

Easy Enquiry in Seconds
with Chatbot Genie

CCB (Asia) has launched a new Chatbot Genie, providing 7*24 hours of artificial intelligence chatbot service, ready to use, convenient and fast, easy to inquire about banking business, and quickly answer customer inquiries.

”Chatbot Genie” Features
Multi-channels
Mobile Banking, Website, Online Personal Banking, Online Enterprise Banking, WeChat Official Account
Multilingual
Text Input: Traditional Chinese, Simplified Chinese and English
Convenient
Easily inquire about bank product and service information, and answer questions about function consultation and operational difficulties
Functions
Provide more services such as hot questions, frequently used pages, social interactions, etc., more intimate and smarter
Interface Display
Step 1
Open CCB (HK&MO) Mobile App, click the upper left icon and then select Chatbot Genie.

Chatbot Genie - CCB (HK&MO) Mobile App
Step 2
Enter your question, click the icon at the bottom left for more functions and services

Chatbot Genie - CCB (HK&MO) Mobile App
Step 3
Select the required service

CCB (HK&MO) Mobile App
Step 1.1
Go to CCB (Asia) website and click the icon at bottom right

Chatbot Genie - CCB (Asia) website
Step 1
Go to CCB (Asia) website and click “Contact Us” at the bottom

Chatbot Genie - CCB (Asia) website
Step 2
Enter your question, click the icon at the bottom left for more functions and services

Chatbot Genie - CCB (Asia) website
Step 3
Select the required service

Chatbot Genie - CCB (Asia) website
Step 1
Go to CCB (Asia) Online Personal Banking website and click on the Chatbot Genie at the top right

Chatbot Genie - CCB (Asia) Online Personal Banking website
Step 2
Enter your question, click the icon at the bottom left for more functions and services

Chatbot Genie - CCB (Asia) Online Personal Banking website
Step 3
Select the required service

Chatbot Genie - CCB (Asia) Online Personal Banking website
Step 1
Go to CCB (Asia) Online Enterprise Banking website and login, click on the Online Service at the top right

Chatbot Genie - CCB (Asia) Online Personal Banking website
Step 2
Enter your question, click the icon at the bottom left for more functions and services

Chatbot Genie - CCB (Asia) Online Personal Banking website
Step 3
Select the required service

Chatbot Genie - CCB (Asia) Online Personal Banking website
Go to CCB (Asia) WeChat official account (ID: ccbasiahk) and click at bottom left to enter your question

WeChat Official Account
Please Click Here for Terms and Conditions.
FAQ

About CCB (Asia) Chatbot Genie

1.What is CCB (Asia) Chatbot Genie?

CCB (Asia) Chatbot Genie is a chatbot, providing 7*24 hours of artificial intelligence customer service, answering bank product and service enquiries.

2.Who could use CCB (Asia) Chatbot Genie?

You are free to use CCB (Asia) Chatbot Genie for general banking enquiries no matter you are a client of CCB (Asia) or not.

3.What is the service period of CCB (Asia) Chatbot Genie?

CCB (Asia) Chatbot Genie provides 7*24 hours of artificial intelligence customer service.

4.Is CCB (Asia) Chatbot Genie a real person?

CCB (Asia) Chatbot Genie is a chatbot that answers bank product and service enquiries.

5.Does it charge for fees to use CCB (Asia) Chatbot Genie?

It is free of charge to use CCB (Asia) Chatbot Genie.

6.Is CCB (Asia) Chatbot Genie available on mobile phones or tablets?

You could access CCB (Asia) Chatbot Genie via CCB (HK&MO) Mobile App on mobile phones or tablets.

Functions of CCB (Asia) Chatbot Genie

1.How do I access to CCB (Asia) Chatbot Genie?

You could access CCB (Asia) Chatbot Genie via Mobile Banking, CCB (Asia) website, Personal Online Banking, Online Enterprise Banking, WeChat Official Account.

2.What languages does CCB (Asia) Chatbot Genie support?

CCB (Asia) Chatbot Genie supports Traditional Chinese, Simplified Chinese and English.

3.Do I have to register or log in CCB (Asia) online banking account to access CCB (Asia) Chatbot Genie?

You do not need to register or log in to your online banking account. You can access CCB (Asia) Chatbot Genie by entering from the entrance of any channel. Please refer to the Terms and Conditions of the service for details.

Privacy and Security

1.Is it secure to use CCB (Asia) Chatbot Genie?

All data of CCB (Asia) Chatbot Genie are transmitted and stored securely by encryption.

2.Would the text or audio of conversation with CCB (Asia) Chatbot Genie be recorded?

The text or audio of conversation with CCB (Asia) Chatbot Genie will be record for service quality improvement and surveillance purpose only.