Online Customer Services

Easy Enquiry in Seconds
with Online Customer Services

CCB (Asia) has launched a new online customer services, providing 7*24 hours of artificial intelligence chatbot service, ready to use, convenient and fast, easy to inquire about banking business, and quickly answer customer inquiries.

”Online Customer Services” Features
Multi-channels
Mobile Banking, Website, Online Personal Banking, Online Enterprise Banking, WeChat Official Account
Multilingual
Text Input: Traditional Chinese, Simplified Chinese and English
Convenient
Easily inquire about bank product and service information, and answer questions about function consultation and operational difficulties
Functions
Provide more services such as hot questions, frequently used pages, social interactions, etc., more intimate and smarter
Interface Display
Step 1
Open CCB (HK&MO) Mobile App, click the upper left icon and then select Online Customer Services.

Online Customer Services - CCB (HK&MO) Mobile App
Step 2
Enter your question, click the icon at the bottom left for more functions and services

Online Customer Services - CCB (HK&MO) Mobile App
Step 3
Select the required service

CCB (HK&MO) Mobile App
Step 1.1
Go to CCB (Asia) website and click the icon at bottom right

Online Customer Services - CCB (Asia) website
Step 1
Go to CCB (Asia) website and click “Contact Us” at the bottom

Online Customer Services - CCB (Asia) website
Step 2
Enter your question, click the icon at the bottom left for more functions and services

Online Customer Services - CCB (Asia) website
Step 3
Select the required service

Online Customer Services - CCB (Asia) website
Step 1
Go to CCB (Asia) Online Personal Banking website and click on the Online Customer Services at the top right

Online Customer Services - CCB (Asia) Online Personal Banking website
Step 2
Enter your question, click the icon at the bottom left for more functions and services

Online Customer Services - CCB (Asia) Online Personal Banking website
Step 3
Select the required service

Online Customer Services - CCB (Asia) Online Personal Banking website
Step 1
Go to CCB (Asia) Online Enterprise Banking website and login, click on the Online Service at the top right

Online Customer Services - CCB (Asia) Online Personal Banking website
Step 2
Enter your question, click the icon at the bottom left for more functions and services

Online Customer Services - CCB (Asia) Online Personal Banking website
Step 3
Select the required service

Online Customer Services - CCB (Asia) Online Personal Banking website
Go to CCB (Asia) WeChat official account (ID: ccbasiahk) and click at bottom left to enter your question

WeChat Official Account
Please Click Here for Terms and Conditions.
FAQ

About CCB (Asia) Online Customer Services

1.What is CCB (Asia) Online Customer Services?

CCB (Asia) Online Customer Services is a chatbot, providing 7*24 hours of artificial intelligence customer service, answering bank product and service enquiries.

2.Who could use CCB (Asia) Online Customer Services?

You are free to use CCB (Asia) Online Customer Services for general banking enquiries no matter you are a client of CCB (Asia) or not.

3.What is the service period of CCB (Asia) Online Customer Services?

CCB (Asia) Online Customer Services provides 7*24 hours of artificial intelligence customer service.

4.Is CCB (Asia) Online Customer Services a real person?

CCB (Asia) Online Customer Services is a chatbot that answers bank product and service enquiries.

5.Does it charge for fees to use CCB (Asia) Online Customer Services?

It is free of charge to use CCB (Asia) Online Customer Services.

6.Is CCB (Asia) Online Customer Services available on mobile phones or tablets?

You could access CCB (Asia) Online Customer Services via CCB (HK&MO) Mobile App on mobile phones or tablets.

Functions of CCB (Asia) Online Customer Services

1.How do I access to CCB (Asia) Online Customer Services?

You could access CCB (Asia) Online Customer Services via Mobile Banking, CCB (Asia) website, Personal Online Banking, Online Enterprise Banking, WeChat Official Account.

2.What languages does CCB (Asia) Online Customer Services support?

CCB (Asia) Online Customer Services supports Traditional Chinese, Simplified Chinese and English.

3.Do I have to register or log in CCB (Asia) online banking account to access CCB (Asia) Online Customer Services?

You do not need to register or log in to your online banking account. You can access CCB (Asia) Online Customer Services by entering from the entrance of any channel. Please refer to the Terms and Conditions of the service for details.

Privacy and Security

1.Is it secure to use CCB (Asia) Online Customer Services?

All data of CCB (Asia) Online Customer Services are transmitted and stored securely by encryption.

2.Would the text or audio of conversation with CCB (Asia) Online Customer Services be recorded?

The text or audio of conversation with CCB (Asia) Online Customer Services will be record for service quality improvement and surveillance purpose only.