Form Download

The Bank will update all of The Terms and Conditions and the Schedule of Service Fees in this website from time to time as needed. Once the information is updated, the customer may not be able to view or download the information again. If necessary, please download and save the information for your future reference.

All forms are in Adobe PDF format and require the Adobe Acrobat Reader to view and read online.

• CUSTOMER INFORMATION QUESTIONNAIRE FOR INDIVIDUAL
• Dormant Account Reactivation Form (For Personal Dormant Customer Only) - Please follow the instructions of our bank staff to fill in the Form
• Change of Address / Contact Information Request Form (Personal Customer)
• Change of Customer Information Request Form (Personal Customer)
• ONLINE BANKING & MOBILE BANKING SERVICES APPLICATION / MAINTENANCE FORM – FOR PERSONAL CUSTOMERS
• Card Service Maintenance Form

  For more detail on the relevant Terms and Conditions, please click here

• DECLARATION OF DEBIT CARD TRANSACTION DISPUTE
• CARD REPLACEMENT OR CARD CANCELLATION– FOR PERSONAL CUSTOMER (APPLICABLE TO DUAL CURRENCY DEBIT CARD AND UNION PAY DUAL CURRENCY DEBIT CARD)
• Application for Telegraphic Transfer / via CHATS (Clearing House Automated Transfer System)
• CRS SELF-CERTIFICATION FORM – INDIVIDUAL