ATM

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With comprehensive ATM service, you can conduct transactions and request information round-the-clock.

Features

JETCO
UnionPay
VISA
VISA Plus
Cirrus
Mastercard
Maestro

JETCO	UnionPay	VISA	VISA Plus	Cirrus	Mastercard	Maestro

Comprehensive Services

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HKD, RMB & Other Foreign Currencies* Withdrawal
HKD, RMB Cash Deposit^#
HKD, RMB & USD Check Deposit^#
Mini-Statement^
Payment
Interbank Funds Transfer
Overseas ATM Transaction Activation
JETCO Cardless withdrawal^%
Voice navigation Service^&
Change card language

*	Other foreign currencies include JPY, USD, EUR & GBP. Other foreign currency withdrawal is only available at selected ATM.
#	Only available at selected ATM
^	Only applicable to CCB (Asia)’s ATM card
%	Only available at ATM with "JETCO Cardless withdrawal" sticker
&	Services include Balance Enquiry﹑HKD Cash Withdrawal﹑RMB Cash Withdrawal﹑Funds Transfer and PIN Change，only applicable to CCB (Asia)’s ATM card and ATM card issued by other JETCO member banks, and available at selected ATM.

Cash Deposit

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Accept HK$100, HK$500, HK$1,000 and RMB￥100 notes
Maximum of 100 notes per cash deposit transaction
Simply insert your CCB (Asia) ATM card/credit card or key in the bank account/credit card number
Payment to CCB (Asia) Credit Card*
Daily Deposit Limit for HKD Account and RMB Account are HKD100,000 and RMB20,000 respectively for transactions with ATM card / credit card and with shared limit up to HKD50,000 or RMB20,000 respectively by keying in account number / credit card number.

* The cut-off time for credit card payment is 7:00pm everyday.

Check Deposit**

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Accept HKD Check, Gift Check and Cashier’s Order
Accept local clearing RMB and USD Checks
Accept RMB and USD Cashier’s orders
Customer advice with the check image for reference
Up to 20 checks in the same currency can be deposited per check deposit transaction
Simply insert your CCB (Asia) ATM card or credit card or key in the bank account/credit card number
Checks can be deposited into HKD, USD or RMB savings or checking account without foreign exchange
Payment to CCB (Asia) Credit Card, Local clearing RMB Checks or RMB Cashier’s Order are accepted for payment to RMB account of CCB (Asia)
UnionPay Dual Currency Credit Card

** Funds from deposited check(s) will only be available after verification and clearing of the check(s). Check(s) deposited after 4:00p.m. from Monday to Friday, and deposited on Saturday/Sunday /Public Holidays will be processed on the next clearing day. For credit card payment, the credit limit will be resumed on the next day after the check is cleared.

Foreign Currency Withdrawal

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Direct withdrawal from foreign currency account with CCB (Asia)* / Withdrawal from HKD account and conversion into foreign currency^#
Provide JPY 10,000, USD 100, EUR 100 & GBP 50 notes. Subject to the following maximum withdrawal limits for each transaction^
• JPY 140,000
• USD 1,200
• EUR 1,200
• GBP 1,000

Exchange between foreign currencies is not accepted
Available to both CCB (Asia) ATM cardholders and holders of ATM card issued by other JETCO member banks
No withdrawal handling fee charged by CCB (Asia)^#
Real-time exchange rates determined by CCB (Asia)

*	foreign currencies include JPY, USD, EUR & GBP (excluding RMB). Foreign currency withdrawal (excluding RMB) is only available at selected ATM.
^	subject to the daily withdrawal limit of the cardholder and is calculated in HKD or its equivalent.
%	except during system/ hardware maintenance. Please stay tuned with our website for the latest information.
#	if you are holding an ATM card issued by other JETCO member banks, please contact your card issuance bank for details of interbank cash withdrawal limits and handling fee.

FAQ

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Voice navigation ATM

Where can I find the ATMs that support voice navigation service?
We have ATM Locator Function to search the location of our ATMs. Please refer the below links to find our ATM to enjoy our service.
https://www.asia.ccb.com/hongkong/personal/map.html
Can I use the voice navigation service if I am not a CCB (Asia) customer?
Yes. Holders of ATM cards issued by JETCO member banks can also use our ATMs which support voice navigation service.
Is there any services on Voice navigation ATM?
Services include Balance Enquiry﹑HKD & RMB Cash Withdrawal﹑Funds Transfer and PIN Change.

ATM which supports cash deposit and check deposit services

Can I withdraw money from my savings/checking account immediately after cash deposit via ATM which supports cash deposit and/or check deposit functions ("ATM")?
Yes. The Bank reserves the right to deduct the deposit account with the full value of the notes deposited which are subsequently verified as invalid.
How should we treat if the ATM cannot recognize the notes?
If the notes cannot be recognized by our bank ATM, customer can also perform cash deposit transaction through our branches.
For ATM cash deposit to my credit card account, is the payment effective immediately?
No. Cash deposited before cut-off time is treated as same day payment. The cut-off time for credit card payment is 7:00pm every day. Cash deposited after cut-off time will be processed on next business day.
For ATM check deposit to my credit card account, is the payment effective immediately?
No. Funds from deposited check(s) will only be available after verification and clearing of the check(s). Check(s) deposited after 4:00p.m. from Monday to Friday, and deposited on Saturday/Sunday /Public Holidays will be processed on the next clearing day. The credit limit will be resumed on the next day after the check is cleared.

Example:
Monday (non-public holiday) before 4pm: deposit check
Tuesday (non-public holiday): check cleared
Wednesday: credit limit resume
Can I settle RMB account of CCB (Asia) UnionPay Dual Currency Credit Card with HKD cash?
Yes. The HKD cash will be converted into RMB at the real-time exchange rate between HKD and RMB and credited to the RMB account of CCB (Asia) UnionPay Dual Currency Credit Card.
Which branch has the ATM which supports cash deposit and check deposit services?
The ATM services include cash deposit and cheque deposit function. We have ATM Locator Function to search the location of our ATMs, Please refer the below links to find our ATM to enjoy our service.
https://www.asia.ccb.com/hongkong/personal/map.html
Why is there no cash deposit option after I selected a RMB account?
Our ATM does not support RMB cash deposit at the moment. Customer can perform RMB deposit through our branches during office hours.

Foreign Currency Withdrawal

Where can I find the ATMs that support foreign currency withdrawal?
This service is first launched at Central CCB Tower Branch and may be extended progressively to other selected branches. Please stay tuned with our website for the latest information.
Can I use the foreign currency withdrawal services if I am not a CCB (Asia) customer?
Yes. Holders of ATM cards issued by JETCO member banks can also use our ATMs which support foreign currency withdrawal. The transactions will be debited from the HKD account with which the ATM card is linked and converted from HKD into the foreign currency at an exchange rate determined by CCB (Asia) at the time of conversion. Direct debit from your foreign currency account is not available.
CCB (Asia) ATM cardholders can withdraw foreign currency directly from their foreign currency accounts or through conversion from their HKD accounts with which their ATM cards are linked.
May I know the service hours of foreign currency withdrawal?
24hours from Monday to Sunday
Is there any charge on foreign currency withdrawal?
There is no service fee charged by CCB (Asia).
(If you are holding an ATM card issued by other JETCO member banks, please contact your card issuance bank for details of interbank handling fee.)
Is there any limit on the amount of foreign currency withdrawal?
Subject to the following maximum withdrawal limits for each transaction:
- JPY 140,000
- USD 1,200
- EUR 1,200
- GBP 1,000
Is there any daily limit on foreign currency withdrawal?
Yes. Foreign currency withdrawal is subject to the daily cash withdrawal/ fund transfer limit of your ATM card and is calculated in HKD or its equivalent. Such daily withdrawal limit is shared among all accounts with which your ATM card is linked, including foreign currency withdrawal, HKD cash withdrawal and fund transfer and is calculated in HKD or its equivalent.
The daily cash withdrawal/ fund transfer limit of CCB (Asia) ATM card is as follows:
- Dual Currency Debit Card: HK$20,000 or equivalent per card
- Premier Banking Dual Currency Debit Card: HK$30,000 or equivalent per card
- Dual Currency Debit Card: HK$40,000 or equivalent per card
(If you are holding an ATM card issued by other JETCO member banks, please contact your card issuance bank for details of interbank cash withdrawal limits.)
Is there any limit on the number of foreign currency withdrawal?
There is no limit on the number of withdrawal as long as the daily aggregate cash withdrawal and fund transfer amount does not exceed the daily limit.

JETCO Cardless withdrawal

Where can I find the ATMs that support JETCO Cardless withdrawal?
All our ATM supports JETCO Cardless withdrawal function.
We have ATM Locator Function to search the location of our ATMs. Please refer the below links to find our ATM to enjoy our service.
https://www.asia.ccb.com/hongkong/personal/map.html
What kind of currency does JETCO Cardless withdrawal support?
JETCO Cardless withdrawal supports HKD withdrawal only.
Is there any charge on JETCO Cardless withdrawal?
There is no handling fee charged for JETCO Cardless withdrawal.
(If you are holding JETCO member bank account, you should check with the bank for more details of Cardless withdrawal handling fee.)
Is there any limit on the amount of JETCO Cardless withdrawal?
The maximum withdrawal limit is HKD 6,000 for each transaction.
(If you are holding JETCO member bank account, you should check with the bank for more details of Cardless withdrawal limits.)

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Security Tips

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Security Tips

When you are using your card at ATM/ STM

Be aware of your surroundings, if you observe or sense suspicious persons or circumstances, do not use the machine at that time.
Cover the keypad when entering the PIN
If the keypad and keypad cover (refer to below) is removed or damaged or anything unusual, stop the transaction and notify the Bank immediately
If there is any suspicious device (e.g. Pinhole Camera, Skimming Device) or damage on card insert slot, cancel the transaction immediately and contact the Bank if you have any inquiry
Do not accept any assistance from strangers
Check whether anyone is trying to peek at your password

After use, before leaving the ATM/ STM

Remember to take out your bank card from ATM/ STM after every transaction
Count the banknotes immediately after each cash withdrawal. Do not take away any banknotes at the cash dispenser or bank card at the card insertion slot left behind by someone else. Let the banknotes or bank card return to the ATM automatically

When you are processing Fund Transfer transaction

Please check and verify the transferee’s account number and transfer amount before confirming a fund transfer transaction
In case of any transfer to a wrong account by mistake, the bank can only transfer back the fund upon getting the transferee’s consent. If the transferee is not cooperative or refuses to return the fund, the transferor should consider reporting to the police
Anyone who discovers a deposit to bank account from an unknown source should report the matter to the bank immediately and return the mis-transferred funds, otherwise, it may be criminally liable
Please contact us if you have any problem during the fund transfer transaction

Other Notices

If you intend to withdraw cash from overseas ATMs, check with our bank whether your intended overseas destination can support cash withdrawal using your bank card. You should also activate the overseas bank cash withdrawal function in advance and set a prudent overseas ATM cash withdrawal limit and an activation period, please click here to learn more.
the transaction records provided by our bank in a timely manner. Inform our bank immediately if you lose your bank card, or in case of any suspicious transactions or situations. Banks will not ask for any sensitive personal information (including passwords) through phone calls or emails
Call our 24-hour Bank By Phone at (852)2779 5533 immediately or notify any of our branches during office hours if your bank card is retained by ATM, lost or stolen
You may have to bear a loss when a card has been used for an unauthorized transaction before you have told the bank that the card/PIN has been lost or stolen or that someone else knows the PIN. Provided that you have not acted fraudulently, with gross negligence or has not otherwise failed to inform the bank as soon as reasonably practicable after having found that your card has been lost or stolen, the maximum liability for such card loss is HK$500
To learn more about the information on banking services as published by the Hong Kong Monetary Authority in different languages (Including " Security Tips on Using Automated Teller Machines"), please click here.
To learn more about Debit Card Chargeback, please click here for details or download the “DECLARATION OF DEBIT CARD TRANSACTION DISPUTE” form.

Other Services

Mini-Statement^

Payment

Interbank Funds Transfer

Overseas
ATM Transaction
Activation

JETCO Cardless withdrawal^%

Voice navigation Service^&

Note:
^	Only applicable to CCB (Asia)’s ATM card
%	Only available at ATM with "JETCO Cardless withdrawal" sticker
&	Services include Balance Enquiry﹑HKD Cash Withdrawal﹑RMB Cash Withdrawal﹑Funds Transfer and PIN Change，only applicable to CCB (Asia)’s ATM card and ATM card issued by other JETCO member banks, and available at selected ATM.

Risk Disclosure
Currency exchange rates are affected by a wide range of factors, including national and international financial and economic conditions and political and natural events. The effect of normal market force may at times be countered by intervention by central banks and other bodies. At times, exchange rates, and price linked to such rates, may rise or fall rapidly.

Apply Online Hotline +852 2779 5533 Visit Our Branches

ATM

Manage Your Financial NeedsWith Our Extensive ATM Network

Voice navigation ATM

ATM which supports cash deposit and check deposit services

Foreign Currency Withdrawal

JETCO Cardless withdrawal

eDEMO

Security Tips

Manage Your Financial Needs
With Our Extensive ATM Network